telus billing support Things To Know Before You Buy
telus billing support Things To Know Before You Buy
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If our reply fixed your challenge, make sure you click Acknowledge as Solution that can help Some others during the Local community.
those brokers Operating in opposition to Telus Advantages, in lieu of maintaining the aged faithful customers they make them disappear to search for other supplier
It's now been two months and my challenge With all the billing has not been fixed , I have been customer Telus for over twenty years which customer service is horrendous! I requested to talk to supervisor several many times last. She claimed she would Additionally they required me to Visit the store where by I fall the mobile phone off and acquired the phone After i explained to her I did all of it on the web she didn’t believe me? The phone I gained the box was opened and there was no Actual physical Sim card and or Sim card I'd asked for an eSIM, which wasn’t there. I needed to go all the way down to The shop to obtain why was my box open up? Why wasn’t my box sealed? Cellphone fall batteries may be very quite slow like my aged cellular phone was way a lot better than this issue. I think they gave me a aged cell phone is the way in which they take care of customers with extensive as they reward loyalty ?!!!
00 far more per month. Despite the fact that my agreement claims promo value is for two decades my Monthly bill claims it really is 1 year. Soon after paying out an afternoon today endeavoring to get enable, after the 3rd man or woman I spoke they explained they will check into it and call me back. I didn't get a get in touch with back again with answers. This is totally unacceptable. I regret signing up with Telus and may notify Every person I am aware to never sign on with them. Out of curiosity I termed Shaw and quickly had the decision answered and the person I spoke with was crystal clear and articulate. Feeling trapped within a agreement and with the mercy of a giant procedure that has no assistance for its customers.
How do I notice that particular person. I think I am going into a new billing cycle and I have been running in circles for months
on the Black Friday i referred to as Telus to obtain me a completely new cell line for my daughter if there is a offer like i got Formerly for my other Young ones being a loyal customer with Telus.
once the agent review my account he claimed I can not offer you a offer or credits such as you have now using your exiting account, so i just gave up and hangup the phone.
If our reply settled your problem, remember to click on Settle for as Alternative that will help Many others inside the Local community.
If our reply solved your issue, make sure you click Acknowledge as Option that can help Other folks within the community.
so i known as the customer server (Jane) to unravel The problem following explaining the specific situation and what It truly is transpire, The agent just side together with her spouse and he or she lied with regards to the credits and savings they removed from my account like a faithful customer with Telus and he or she mentioned the credits expired and no Telus customer service longer offered, she Consider I am stupid, In the event the low cost has expired i ought to see the expiration date on my Monthly bill like i see on property service bill.
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The hrs they have are not Performing well with my work and caring for an elderly relative hectic agenda. I also chatted However they explained to me I must get in touch with in.
The TELUS team acknowledges that our do the job spans numerous Territories and Treaty areas and we're grateful for the standard Awareness Keepers and Elders who will be with us these days, all those who have gone before us and the youth that inspire us.
I'd some small challenges but I had absolutely no clue how to repair them. Then, my co-employee suggested me of your respective service. Your staff were very affected individual and handy! Thanks to all of these!
The TELUS team acknowledges that our do the job spans numerous Territories and Treaty places and we are grateful for the normal Awareness Keepers and Elders that are with us these days, whoever has absent prior to us plus the youth that encourage us.